Customer Satisfaction Survey

How many times per week, on average, do you visit the Broad Street Grind?

0-1

2-3

4-5

6-10

11 or more

When visiting an independent coffee shop like the Broad Street Grind, what is most important to you?

Coffee Quality

Service Speed

Friendliness of Staff

Overall Experience

Environment

Does the variety of products (coffee, tea, baked goods, foods etc.) a coffee shop offers determine where you will buy your coffee?

Yes

No

It doesn’t matter

Which is more important to you in terms of products?

Consistency

Seasonal

Have you found your wait in line to be too long for your satisfaction?

Never

Seldom

Occasionally

More often than not

How would you rate the overall friendliness of the staff with 5 being the most friendly

5

4

3

2

1

Please rate your satisfaction with the knowledge of the barista and the service you received with 5 being very satisfied)

5

4

3

2

1

Please rate your satisfaction on the overall cleanliness of The Broad Street Grind with 5 being very satisfied

5

4

3

2

1

Please indicate your gender (optional)

Male

Female

Please indicate your age

Over 60

45-60

35-45

25-35

Under 25